16/09/24 - PLEASE NOTE IMPORTANT NEWS ANNOUNCEMENT!

BUSINESS & WEBSITE CHANGES:

We regret to advise that after 10 years of successfully trading, due to advancing age and ill-health our Retirement has unfortunately become a necessity.

We would like to take this opportunity to sincerely thank all of our customers for placing their business with us during that time!

The good news is that as "Premium Logs & Tree Services" (see our amended "Contact Details" page) has bought all of our business's stock, its associated machinery, equipment and log delivery vans etc, they are already fully operational

apart from a slight delay before their own website becomes "live".

They are also supplying the same range and quality of logs and providing the same delivery sevices as we did, with their logs still being derived from sustainably-sourced from Scottish-grown timber.  

They are also based at Fordell Industrial Estate, Cowdenbeath KY4 8HJ.

As they will soon have their own website, in the meantime we have reduced ours to only this amended "Home" page, its amended "Contact" page, and its "Logs & Log Prices" page, which is still current as they have made no changes at present to its log prices, wood or bag types, log sizes, collection arrangements or free delivery details etc. 

LOG ENQUIRIES, ORDERS & PAYMENTS

Please refer to the Logs & Log Prices page before placing your order, as in addition to needing your name, contact number, full delivery address (along with details of any potential access issues), it explains the key order information required. 

If you have a new stove or are unsure about the best log length to order for any other reason, please open its door and measure the width of its clearance space. To avoid burning your hand or of any burning logs falling out, the log size you order should be whatever size range (e.g. either 6-8, 8-10, or 10-12 inch) can be easily put sideways through the door space without touching either side of it. 

The fabric of the large white log bags contains plastic, so as part of our Recycling Policy, where possible we either collected them when empty for re-use or applied a small charge for them. Premium Logs & Tree Services will be doing the same.

For Enquiries or Orders, the "Contact Form" on the "Contact" page is being forwarded by us to them until their own website goes "live", alternatively please contact them direct by email to orders@premium-logs.co.uk or by calling or texting 07721 415429.

Our Payment Policy was to always have full payment for log orders either by Cash on Delivery, or by Bank Transfer Prior to Delivery, with the customer's name always  added to each Transfer as its "Payment Reference" to identify each buyer.

The Customer Name "Payment Reference" was essential for allocating each Bank Payment to the correct customer, as it was extremely common to receive identical Bank Payments from different customers on the same Delivery day for identically priced log orders placed on different days. 

Premium Logs & Tree Services's Payment Policy is the same for the same reasons. However, each of their delivery drivers can now also take Card payments into their own bank account on the spot.

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